Change the name to hide the shame. - Anonymous employee Vylla Employee Review

1.0
27 Oct 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good people there who work hard and should not be underestimated.

Cons

Poorly designed call center in critical phases. Non-essential, customizations force agents to overcome a plethora of unique system efficiency issues. All of which stems from a lack direction pertaining to the engineering of the processes.

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Vylla Response
7y
At vylla, we are laser-focused on developing a world-class technology platform that not only supports our customers throughout the homebuying experience, but also supports our employees. We know there is much work to do in pursuit of this aim, and we’re investing more than ever in our system engineers, developers and leadership teams. The goal of “homeownership made simple” is ambitious. The inefficiency you’re describing is exactly the type of industry-wide challenge we’re aiming to solve, but we’re sorry to hear you struggled with the process. We are confident we will meet the challenges facing our industry, and when we do, everyone will benefit.

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5.0
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Recommend
CEO approval
Business outlook

Pros

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Cons

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2.0
26 Jan 2026
Recommend
CEO approval
Business outlook

Pros

- you might get some actual leads from the company -good technology

Cons

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