Resume - Agent centre d'appels Voxdata Employee Review

Only the colleagues were good

The hours, the salary, the management was terrible

Remote, nice co-workers, in-depth training.

I started working at VOXDATA in October 2024 and transitioned to working from home later that November. Before the transition, we were trained in-office and instructed to use a system with preset codes (Break, Lunch, Coaching, etc.) to indicate our availability. Notably, there was no specific code for washroom breaks. I have a diagnosed medical condition—ulcerative colitis—which requires me to take unscheduled bathroom breaks. I communicated this early on and provided medical documentation multiple times, as requested by my supervisor. Despite following instructions to use "Break" for washroom time (as I was told not to code these in chat), I was later reprimanded for doing so. Though I tried to handle this respectfully and in good faith—offering explanations, supplying doctor’s notes, and proposing solutions—the responses became increasingly hostile. I received Slack messages implying my pay would be docked, and a formal letter demanding acknowledgment of policy enforcement regarding breaks. When I attempted to resolve the issue and advocate for fair treatment under medical accommodation guidelines, my messages were ignored or met with dismissive responses (like emojis). From December 2024 onward, the tone of my interactions with management shifted. Coaching became inconsistent, and I was reprimanded for practices previously approved or even taught in training materials. Despite consistently meeting or nearly meeting performance targets (green in sales, slightly under in saves), I was placed on a PIP (Performance Improvement Plan) in February 2025. Communication breakdowns continued, including temporary loss of access to internal tools like Slack. Ultimately, I felt unsupported in managing a legitimate medical issue and was discouraged by the lack of empathy, clarity, and consistent communication from management.