Agent - Agent Viewpoint Video Monitoring Employee Review

Great training and free YOGA!!!

high pressure sometimes when it is really busy

Free snacks and coffee TV in the break room If granted, you can choose your own hours Great work-ethic and guidance by supervisors and TL's

The company itself appears to have no direction. Too much of an agent's time is spent logging maintenance requests and answering calls from section 8 tenants than it is actively monitoring the quirky and outdated equipment on the properties they serve. Agents are paid barely above minimum wage to do 3 or more tasks at once, under high stress and scrutiny. The company pretends to compensate for this in bonus payouts, based on performance reviews, but this acts more of a reward system for the employees they want to retain. More often than not, their systems go down, a camera glitches, or, as in one case, the phones go down and employees are told to call in maintenance requests on their personal phones. The CEO Brad is uncomfortable around employees and presents no leadership qualities, and this toxicity carries down through the rest of the upper management. Employees are not trusted and are actively monitored around the building, and supervisors are given access to this in ways that allow them to humiliate other employees. Overall, this is not a company that is growing -- it is barely staying alive, and it shows.