Paid to be punished - Fiber Customer Service Analyst Verizon Employee Review

1st level managers live in constant fear of being RIFed and so take that fear out on their associates. Team selection for projects is unfair and arbitrary. No internet usage. At all. No cell phones. At all. No reading anything that is not Company Provided Material while on the clock. At all. You are allowed five (5) personal items at your desk. If management does not like the items on you desk, the rules regarding what items are allowed may be changed at management's whim. The Director of our office does a weekly "Quality Inspection" wherein he patrols the office, looking for violations of office policy. These violations are then noted and posted on the supervisor's cubicle wall. Mandatory dress code including collared shirts in a call center, even to the exclusion of wearing Union t-shirts on Thursday which is contractually protected Union activity. Associate layoffs are rampant, there are at least 8 offices full of contractors doing our work and doing it poorly. No oversight over vendor operated call centers. If an individual does something there that would have a core Verizon employee drawn and quartered, an email is sent to a manager in that office which is then ignored. No accountability amongst management, at all. There is no sick time. If you are ill, you must use FMLA. If your FMLA form is not filled out exactly the way they expect it, they will deny it, regardless of the nature of the claim. CWA Local 2205 is impotent. Resource Management Group Manager makes yearly power plays in which she demands overtime from everyone but does not allow people to volunteer for as much overtime as they would like in an attempt to save money. This is in violation of the contract, has been submitted in writing to the Union as assurance that it wouldn't happen again, but it does. Information is disseminated down from management haphazardly if it is given out at all.