Wasted years - Customer Pro Verizon Employee Review

2.0
4 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Call center in a smaller town, so no commute to the larger surrounding cities.

Cons

Work life balance is nonexistent. Be prepared to sign your soul away, but they’ll pay you decent enough to suck you in to stay longer. You’re a small fish in a very large pond, so unless you’re sleeping around with management, you’re not going anywhere. Pushed to make customers keep their service even when they weren’t using it, even worse is pushing those to keep their service that couldn’t afford it.

Explore other reviews about Verizon

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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