Pros
Good benefits including tuition assistance, 401K, pd Holidays Top notch Training & Development team
Cons
The environment is toxic. They say they're all about team culture but really all they care about are strategic ways to eliminate hard working employees. After 9yrs I quit. Be prepared to increase your stress level by 1000%. Its not worth the pay. Most employees are on anti depressants or some type of FML mental health leave because the pressure from management and customers prevent any reprieve. You'll take abuse daily from customers who will use u as a punching bag and you must find a way to turn their world around or get a negative customer satisfaction survey. Reviews and raises are not about your ability to use the system and provide correct info but instead on how you make the customer feel. So u can do EVERYTHING right and still not perform. You rank is stacked company wide which means you can pass all expected goals quarterly and still be considered poor performance at the end of the year.