Underpaid for the work they expect - Customer Service Specialist Venmo Employee Review

3.0
6 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Good benefits. Lots of inclusion.

Cons

Underpaid for the work they expect from us. Working in 7 different systems simultaneously and with banking and technical info yet they pay you 17.50 and hr and no raises for extended amounts of time if at all. They want you to perform to a high standard bit they won't pay equally to the standard that they expect. Everything is based off a script that sounds terrible and customers get instantly upset when there is nothing agents can do to do the right thing for the user which means you are feeling like crap with the inability to actually help the user.

Explore other reviews about Venmo

5.0
7 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great corporate benefits! Sabbatical, etc

Cons

Lean team, but great place to work

4.0
8 Feb 2026
Recommend
CEO approval
Business outlook

Pros

People care about the product immensely. Also, WFH 100% is really great as an option.

Cons

PayPal's senior leadership is absolutely clueless on how to move the product forward or grow the company, and this kills the I credible Venmo team's work velocity considerably. Senior leadership also thinks inserting ads everywhere is somehow helpful for the Venmo brand and company as a whole. They (PayPal) just removed sabbatical PTO. Horrendous idea.

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