Vendr Chronicles: A Comedy of Errors and Dumpster Fires - Customer Success Manager Vendr Employee Review

1.0
9 Feb 2024
Recommend
CEO approval
Business outlook

Pros

- Smart and kind colleagues, most of whom are happy to commiserate regarding the bleak conditions which leads to solid coworker relationships. They couldn't break our spirit entirely! - CEO truly seems like a nice person so it's a bit hard to watch everything unfold - Comp and benefits were good, but slowly deteriorating. And, honestly, you'll need a good health plan for the ulcers or IBS you'll get working here from the stress - They use slack not teams so that's cool - The office has great snacks, but there are 0 commuter benefits so you better stock up while you're there to earn your grocery money back for that train ride

Cons

- Complete lack of long term vision - Constant product and organizational changes making it near impossible to gain traction with customer accounts or your career in general - A lot of miserable customers who have been through it; some basically have Stockholm syndrome at this point - A lot of stuff feels really shady to be honest. Often told to tell customers things that weren’t verified and possibly not true at all. It was as though they were making everything up as they went and hoping it would just work out - churn baby churn, never seen anything like it in my career. Customers dropped like flies and not your typical churn and don’t blame the economy because people will always keep what they need, they just really don’t need Vendr.

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Vendr Response
2y
Thank you for sharing your feedback. We appreciate your recognition of our incredible team members, our kind-hearted CEO, and our competitive compensation and benefits. We understand that the changes we’ve had to make have been challenging. As pioneers in our category, our intent is to continuously gather customer feedback and adapt our product mix to meet their evolving needs. Our aim is to provide a clear vision and stable platform for both our team and customers, ensuring authenticity in all interactions. We hear that your experiences did not reflect the positive workplace culture we strive to cultivate. We are committed to learning from feedback like yours and taking proactive steps to create a better experience for all employees and a superior product for our customers. We value platforms like Glassdoor and encourage team members to share thoughtful and constructive feedback. Transparency and integrity are fundamental to our operations, and we strive to ensure openness and honesty in how we solicit, receive, and address that feedback.

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5.0
31 May 2026
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CEO approval
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Pros

One of the best teams in the business.

Cons

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4.0
5 Jun 2026
Recommend
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Pros

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Cons

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