Stay far far far far away - Customer Success Manager Vendr Employee Review

1.0
10 Jan 2024
Recommend
CEO approval
Business outlook

Pros

- Folks under the C-Suite tend to be smart, hardworking and great team players - The concept of the product/service is strong and useful to companies - Remote friendly even though they are trying to push hybrid - most people are fully remote - Strong benefits when I was there

Cons

- C-suite is awful and very out of touch with reality (They don't want to hear the truth about how customers feel about Vendr) - CTO and CFO/COO are awful (both have now recently left). The fact that the CFO was overseeing customer success for a while is absolutely ludicrous. - I saw every female leader leave in a short period of time because they couldn't work under the CFO and his sexist style (literally my VP, director, manager, etc. and those outside of my team all left). - Company sent customer facing team to Nashville and two months later laid off 40% of the company. - During lay off, company continued to interview/hire for roles that they had just gotten rid of without remorse (they targeted folks on medical leave). - Very scared to own up to who they are and force people to sign NDAs to shut their mouths. - Product team was out of touch and pushing changes that were glitchy and constantly upsetting customers. - Very stressful/busy role. Everyone is under water and can't juggle their workload during 9-5.

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Vendr Response
2y
Thank you for taking the time to share your perspectives. We agree that we have smart, hardworking teammates who we greatly value, a superior product, and competitive benefits. We welcome all feedback, and we are disappointed to hear about your experiences which do not align with our viewpoints nor our goals for a positive workplace here at Vendr. We fully acknowledge the significant impact our decisions have on our impacted teammates and their families. Our leadership team is committed to helping our impacted teammates find a great place to land – and we created a program to do so. We are fully committed to optimizing employee experiences, addressing workload concerns, and creating a supportive and inclusive work environment across all areas for those at Vendr.

Explore other reviews about Vendr

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

One of the best teams in the business.

Cons

I don’t have any cons to list.

4.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Collaborative and intelligent coworkers, fast moving environment

Cons

Too many changes both internally and externally to keep business consistent

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