Pros
Good work/life balance, Eagles education program. Some real gems at this company and some great leaders. The people are what keep so many of us there when most are on the verge of leaving. The company does care about their customers and doing the right thing. Really great project and support teams. The culture used to be amazing but went downhill with John Damgard as the CEO. I'm sure things will improve with Matt at the helm.
Cons
- Low pay compared to industry average. They have done work over the years to bump people up but it is still below average. - Sales managers lack strategy and enterprise selling experience. - VERY slow moving product team - Accounts are distributed based on company info in SFDC which is completely inaccurate and resulted in SMB/MM reps selling large enterprise deals while actual enterprise reps starved. - Many tenured reps were overlooked for promotions due to politics and bad leaders not standing up for their reps. - Company moved towards "packaging" model which reduced flexibility and customers would end up paying for things they didn't need. This did not translate well in the enterprise space where customer's needs are specific and the package would result in duplicate solutions across their stack. This also resulted in heavy discounting to win deals to make up for the things in the package they didn't need. - WAYYYYY too many sales reps. Because the "pie" was split so many ways between so many reps, only few are successful because there is simply not enough to go around. Classic growing the sales team to meet growth goals from the board but ultimately fell flat and resulted in bad (and expensive) new hires and eventual layoffs.