Nepotism and Egos - Customer Success Manager (CSM) Veeam Software Employee Review

Great work life balance. Working with some of the smartest people I've ever worked with.

Growing pains of acquiring more companies.

The health insurance was decent and the job was fully work from home. That's about it.

Inconsistent pay structure across the department, there were team leads making (in some cases significantly) less money than their direct reports and there were differences in pay as much as $20k to $30k between engineers doing the same work on the same team. That number is not an exaggeration. Management did not believe in properly staffing teams to meet the increasingly heavy workloads being placed upon them, whilst at the same time tying meagre pay raises that were markedly below cost of living increases to performance goals that were deliberately set to be next to impossible to achieve. Even the so-called bare minimum requirements required a level of work that other places would have labelled as satisfactory. This led to chronic burnout and stress that caused multiple people to either quit or go out on medical leave for extended periods of time. Team leads cared, but almost everyone above them either did not or did but were powerless to do anything about it. Senior management started offshoring support around late 2022/early 2023 by only hiring engineers in Costa Rica and India for both new growth positions and to replace engineers in existing support locations as they left due to worsening conditions. People who had been with the company since the early days of its time in the US left because the company had lost sight of what made it special and how it had gotten there while it pursued AI pipedreams and raising the company's net worth at the expense of discarding employees like a used baby wet wipe.