Pros
The redeeming qualities of Vanguard continue to disappear. The only thing I cling to these days is that I can get 5 weeks off each year. It is nice not to have to sell or compromise integrity just to make money for the company, but I'm pretty well spent.
Cons
Vanguard is not the lead ship, but a siren leading your personal ship to the rocks. I implore you not to let this happen to you. They have all kinds of postings for Problem Resolution Associates because we desperately need more, but I beg of you DO NOT DO IT. The entire department (all of Operations, really) is so poorly managed that employees are on the verge of mutiny. Resolution Services in particular is quite hostile. Our management in PA has been made WELL aware of how much distrust, disengagement, and outright resentment there is amongst our department. Upper management has made it clear they do not care, openly laughing and joking about our departments low approval and engagement scores to our faces. As an associate who has been with the company for a number of years now, I recently came to learn that I make a full $6,000 less than brand new hires to Vanguard. This is unique to Resolution Services, as other departments have been given raises for the same licensing that we are now required to get, but our department has decided not to provide us those same raises. They have told us for over a year now that they would reevaluate the pay scale, but I think I am more likely to see a dinosaur than a re-scaling of pay.To their credit, our direct supervisors are miserable too. They seem to understand how much we hate our jobs, but their bosses are so inept and self-important that no change can ever be made. This department is the Hotel California. Don't pull over.