Employee review - Customer Success Manager (CSM) ValueBlue Employee Review

2.0
5 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility with wfh. Colleagues are really nice.

Cons

There is no salary transparency. Before I left, I found out that there was a huge gap between people's salaries and it had nothing to do with the work they were doing or their qualifications. Whenever anyone tries to push back, the response is that the salary they have is in line with the salary benchmark and it is company policy that they cannot move it. This is not true for some people though. Leadership is out of their depth and make decisions against advice. There were some inappropriate work relationships from senior management that were not handled correctly and this lead to a constructive dismissal of a more junior employee. The culture is completely different between Dutch employees and internationals. They will often make a point of speaking Dutch at the lunch table when they know the internationals cannot understand. A lot of employee churn and layoffs in the time that I worked there. When I asked about whether the company would be celebrating pride month, I was told that management would be against that. It did not feel like an open environment for LGBTQI+ Very little opportunity for growth. Location of the office is not ideal.

Explore other reviews about ValueBlue

5.0
7 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Great management team. On Gartner magic quadrant.

Cons

None. Company is well run.

3.0
13 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Great team of coworkers always trying to help each other. Flexibility to innovate and try new things Limited micromanagement of day-to-day

Cons

Lack of financial stability and layoffs Leadership failures regarding product evolution and inability to deliver on customer-promised features. Lots of self-attrition from the company, knowledgeable people have decided to leave. CEO is new to the role and lacks career experience.

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