Do NOT work here, Stay Away! - Master Cruise Counselor and Luxury Specialist Vacations To Go Employee Review

Thank you for taking the time to share your feedback. We value all feedback, including constructive criticism, as it helps us identify areas for improvement. We are sorry to hear about your negative experience with the metrics at Vacations To Go. We understand that the metrics you mentioned, such as sales targets, survey scores, assist to sales ratio, and closing rates, can be challenging to meet and may sometimes seem contradictory. It's important to note that the purpose of these metrics is to drive growth and ensure the success of both our employees and the company as a whole. While we strive to set ambitious goals, we also understand that achieving them can be demanding. We regularly review our metrics to ensure they are fair and attainable. This is a high-volume sales role and averaging 2 sales per day is the minimum requirement to help employees reach their financial goals. Regarding the survey scores, we recognize the importance of feedback from our customers, and we continuously work to address any issues raised. We also encourage our employees to provide exceptional service to every customer, aiming for excellent scores consistently. Scores are averaged from the number of responses submitted which affects percentages. At VTG, we genuinely care about our employees' well-being and strive to create a positive work environment. We believe that our employees are more than just numbers, and their contributions are highly valued. We appreciate your insights and will take them into account as we continue to evaluate and refine our metrics and performance evaluation processes.