poor management - Customer Service Representative (CSR) VCA Employee Review

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

-Opportunity to gain exposure and basic experience, especially for entry-level roles. -Hiring process is relatively easy, which can be helpful for getting your foot in the door.

-Training and onboarding felt inconsistent; requests for guidance or additional training were often not supported. -Workplace culture felt unwelcoming at times, with noticeable cliques and a “high school” social dynamic. -Management appeared to show favoritism, which impacted morale and fairness in opportunities. -Staffing levels were frequently low, which added stress and limited support for new employees. -Collaboration and team support were lacking, making it difficult for new hires to succeed.