Organisation undergoing significant transition following acquisition - Marketing Urban Employee Review

Since the acquisition by a US investor, the company has undergone significant cost-cutting and restructuring. In my experience, therapist concerns were often deprioritised, and several safeguards that had previously been in place were reduced or removed, including enhanced DBS checks. I was also concerned by the company’s approach to data protection and compliance. While I cannot comment on current practices, I witnessed incidents that raised concerns for me about GDPR compliance at the time The remaining team appeared overstretched, with frequent changes in direction and priorities. This created uncertainty and made it difficult to execute long-term plans. Bookings appeared to decline significantly during my time post acquisition, while investment in marketing and product development appeared to reduce. As a result, I often found it difficult to understand what value therapists were receiving in exchange for platform fees. Prospective employees and therapists should ask detailed questions about compliance, support, business performance and the company’s long-term strategy before joining.