Its a job - Service Desk Analyst I UnityBPO Employee Review

UnityBPO is very supportive of their employees and even helps out with those that are in school. It's a great place to get your start a career as a tech.

Some contracts are limited with what you're allowed to work on.

Four 10 hour shifts. Work from home. Easy work if you are IT brained and have CompTIA A+ certifcation or similar experience. Customers/callers are mostly Healthcare professionals and treat you with respect. Rewarding to solve problems for people who appreciate it. If you hit your metrics the supervisors don't micromanage you. Team is super supportive with troubleshooting and communicating during high call volume.

Pay is low for the skills I have. Entry level. Sometimes you take calls from senior citizens having problems with the healthcare app on their smartphones. You need patience for them. High supervisor turnover.