Pros
Not having to commute to work.
Cons
I should have read reviews before I started here, but I will do this one favor for any nurses aspiring to work for UHG. This is a large company but the worst I have worked at my whole career as a nurse. Dept. had me as salaried but I had to take PTO for anything not work related, even if it is for 30 min, but as a salaried employee, I had to take PTO in 4 hour increments. No flex time or comp time were ever offered to me nor anyone I spoke to, for MD appts. or anything not work-related. Even as a salaried employee, I had to make up time. If working over I was told to log out on time and continue my task. From my experience, my dept. see Impossible metrics, made the job more like an assembly line of calls. My job was a strict call-center environment. Meeting metrics meant you not reading charts or prepping for calls. I sat in dialer all day taking cold calls like a customer service representative, with breaks and lunches clocked to the minute, with Immediate IMs from running behind on a call, causing break to run late. I couldn’t leave my desk while in dialer, not even to sign for a delivery, unless I got permission. I didn’t work to manage cases, I existed to staff the dialer. Literally, I could not get anything done even when it wasn’t my day to be in dialer for the harassment to go into dialer. No work/life balance, manager expected me to do work related things on my personal time, like applying for licenses and reading CEUs for other states over the weekend. Doesn’t matter that my license is compact. Only 5-10% of nurses of entire program were let off for one day, which made it very hard to be off for urgent needs unless I called out. The micromanagement is a beast at this place. I needed permission to do anything other than opening or closing cases. Trust me, the money isn’t worth it. The health insurance is the worst. I am convinced this is where nurses go to be broken. I also planned to escape my dept. but found out the hard way that none of the jobs listed in job sites are actually eligible for internet transfer. The only jobs I saw open for internal transfer were the ones like mine, that no other nurses want. The turnover rate is so high here, you get constant case transfers from nurses quitting. Nurses are literally here one day and gone the next. This place also has an intense bully-type culture. The pay is a little above-average, which is the only plus. I used it as a bargaining tool for my salary at my next employer.
