Opportunity completely overshadowed by poor communication, rash decisions and limiting product challenges. - Anonymous employee Unily Employee Review

1) Top down communication was extremely poor. Whilst I believe efforts were starting to be made to improve this, it was too little too late. There were times that clients found out about key business updates/news before internal teams which just shouldn't be happening. Working with internal communications professionals every day, Unily has a great opportunity to learn and improve.  2) The product made it extremely difficult to successfully perform the purpose of my role due to the constant bugs, deployment issues and performance challenges that meant we were constantly fire fighting to keep clients happy. I know that software can have issues and will naturally have bugs, but the scale of issues at Unily needs to be reviewed and addressed.  3) Clear divide between client facing and internal teams (product, ops etc) meaning that internal support and collaboration was limited despite all apparently working towards the same goal - CSAT. 4) Large, impactful decisions were often made flippantly and in some cases later retracted/reverted with little consideration or care for those impacted who were expected to be fine and soldier on. I saw this with hiring decisions, role changes and organisational changes. 5) People in key positions were unable to perform key duties of their role due to being inundated with issues to deal with. This meant the correct levels of support for employees wasn't available, responsibilities weren't fulfilled and commitments weren't followed through on.  6) The people who were trying to make a difference and represent the client facing teams weren't listened to, even at an exec level. Too many times I heard "I completely agree", or "no wonder you're frustrated" and despite it being taken away, no change was seen. Similarly with feedback loops - there's no point asking for feedback if you aren't going to act on it for a large portion of the business.