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Hello,
Thank you very much for taking the time to provide your feedback. You have raised some serious points, all of which we take extremely seriously.
Over the last 12 months, we have undertaken a significant period of transformation as a company, a key part of which is working with the team to gain their input, on their thoughts and ideas on what they feel is working well and what areas can be improved upon.
We pride ourselves on our team retention and engagement scores, of which we review regularly. An example of which is within the recent listening groups that we have conducted, from which every piece of feedback has been acted upon in line with the suggestions of the team. This has by no means been to make management’s lives easier, and we are sorry that you feel that may be the case, as we are very much putting our team members at the centre of everything that we do and allowing them to steer the course of change.
We acknowledge that we have lost valued team members along the way, which we feel is a natural course over the last couple of years, but we have also grown considerably and welcomed some previous team members back to the team. Our average length of service is over 4 years with some of the team having been with us for over 10 years!
With the whole team that is with us today we have crafted new company values that we all work and live by, and the feedback received from the team on these has been unanimously positive. We’re sorry that you are no longer with us to see the changes and the positive impact that our work is having.
We wish you the very best in your future career, and if you have any further feedback on any of the key points that you have raised then we very much welcome you to get in touch, claire.owen@ultimate-uk.com.