Best Place I've Ever Worked - Customer Service Associate UFG Insurance Employee Review

5.0
10 Apr 2019
Recommend
CEO approval
Business outlook

Pros

- Great benefits - Exciting programs - Ongoing education opportunities - A genuinely caring workplace UFG is the first job I've had that didn't just 'talk the talk' about caring for its employees and providing them with opportunities and what they need to succeed. UFG genuinely cares about its employees and providing the best benefits, educations, social programs and opportunities for success available. More than that, upper management makes it a point to appreciate and acknowledge even the lowest level of employees which goes a long way to fostering loyalty. This is the first job where I have felt the company is as loyal to me as I am to them.

Cons

Every concern I might have regarding this workplace is already in the process of being addressed by upper management.

Explore other reviews about UFG Insurance

5.0
6 Sept 2024
Recommend
CEO approval
Business outlook

Pros

DTO Flexible Hours Great Co-workers

Cons

Too many unnecessary processes that make the workload heavier. Their policy system could use an upgrade. Adjusters have to rely on Administrative to put complete policies in their file.

1.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Work from home (although if you live within 50 miles they will probably make you come to the office) Unlimited PTO (although they will limit it at random times)

Cons

Have to refer everything/very micromanaged Unrealistic goals and expectations Lack of staffing on underwriters and support staff No work life balance, expect to work 60-hour work weeks They do not pay well for the amount of hours/work needed for this job No time for self improvement Leadership does not listen and way too many managers Systems changed in early December 2025 and has made everything 3x longer and are still actively having issues

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