A mismash of separate companies struggling to come together for a common goal. - Customer Service (CSR) Trescal Employee Review

2.0
7 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Well, it is a job.

Cons

Upper management is clueless, out-of-touch and refuse to make changes needed. Disciplinary action is basically never taken when necessary, and there are people in management who literally lose it and scream at employees. Everyone in the company could use some Emotion Regulation therapy and Sensitivity training. Trescal pays garbage salaries to the employees who are the most valuable and essential to their success (the hardest workers who do much more than what's in their own job description while providing outstanding customer service to keep the company afloat), while overpaying the useless (the ones whose catchphrase is "thats not my job") and abusive ones who consistently neglect, rip off, and lie to the customers. Sales team is completely nonexistent and after Trescal bought the company I was part of (Precision Metrology), everything went downhill. So many accounts were lost and there was no one bringing in new business for YEARS. Extremely frustrating company to work for, will make you feel completely worthless and unimportant through their disrespect and empty promises.

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Trescal Response
4y
Hello, Thank you for taking the time to leave a review. We welcome your feedback, It is only from receiving such information that we can make improvements. If you’re open to discussing your particular concerns and in helping Trescal to improve our employees experience, please contact the HR department. Thank you very much !

Explore other reviews about Trescal

5.0
29 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Trescal treats it's employees with respect, has great benefits, and a good working environment.

Cons

I do not have any cons.

3.0
22 Dec 2025
Recommend
CEO approval
Business outlook

Pros

They are a good place if you want a stable career opportunity that is a STEPPING STONE. Somewhat decent 401K & insurance. Pet insurance is cool.

Cons

They don’t give two flying craps about you, they will keep you at the lowest pay possible for as long as you stay there. If you don’t speak up and fight for a raise or promotion they will forget about you and keep telling you that they are “working on it” for a bunch of people at the same time but will never do anything until you threaten to leave them for a different company. Their HR department doesn’t really care about your well being, they only care about keeping the people with money happy and the most senior employees can do whatever they want especially if you come in 1st shift and waste half your day talking to people. They ride the little guy into the dirt and make them sweat until they quit. Abusive management and extremely inappropriate meetings advising you to stay clear from HR because we “keep it in the family”. There is always feces on the toilet seats and there is a constant flow of people quitting or straight up not showing up for work any longer without notice due to the terrible work conditions.

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