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      Transcom WorldWide

      Engaged employer

      Transcom WorldWide reviews

      Employment with Transcom - Customer Service Representative Transcom WorldWide Employee Review

      2.0
      7 Nov 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Onboarding was very friendly, supportive and helpful. Enjoyed learning modules, immersive projects to help with client goals. Team Leader was very kind, compassionate and supportive.

      Cons

      Very difficult metrics ratings, advocate is totally at the mercy of the customer's survey review, if they are in a bad mood or do not receive free products after berating you they may leave a negative survey which affects pay and employment. I was constantly marked down for small subjective things, and was even written up for staying on a call '3 seconds too long' when ensuring they were transferred to the right department and connect.

      avatar
      Transcom WorldWide Response
      6mo
      Thank you for sharing your thoughts. We value all feedback from our employees as it helps us identify areas for improvement and ensure a positive workplace. We are committed to ongoing growth and appreciate your contribution to that process.

      Explore other reviews about Transcom WorldWide

      5.0
      30 Apr 2026
      Tech support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      great leadership and coaching opportunities. move up quickly.

      Cons

      had to work on weekends so i wish they can give us weekends off.

      1.0
      27 May 2026
      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business outlook

      Pros

      There were no pros for working for this company.

      Cons

      There is no HR number to call and everything is based on a ticket. Training is very fast paced and attendance is docked for every minute you are late including when there are issues with their system and managers will send you a write up without coaching that you either accept or dispute. Its an awful company to work for all in all. Run dont walk away.

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