Remarkable products - remarkable employer :) - Customer Success Manager Trace One Employee Review

Pay structure was acceptable for me

Human resources could be fickle at times

Work/life balance, some friendly colleagues, decent amount of autonomy depending on which team you're on, little to no accountability

Incompetent leadership actively making decisions that hurt the business, an extremely outdated product and high customer churn. PE owned with little profit left to extract coupled with unrealistic goals based on minimal budget. Serious lack of HR support (especially in US) for everything from benefits to tax requirements, no real career path or advancement opportunities (even promotions come with less than 5% or no raise), obsession with hierarchy, painfully slow and inefficient internal processes, lots of dead weight because it's very difficult to fire people in Europe. This company is a joke. RUN don't walk away from them.