Pros
- of the multiple locations I worked for my positive experiences came from a couple of outstanding, inspiring, motivating and hard working SMs that try their hardest to perform well/produce results despite the lack of support from any upper management in the company - the customer base is absolutely amazing and make the job worthwhile to some extent - the company itself has an amazing mission and motive, this is just not reflected at all in the behavior of upper management
Cons
- working here as management causes an insurmountable amount of stress due to the lack of support from the DM - emails sent to the DM never get answered no matter how urgent, forced to just figure everything out on your own without any support - PT ASMs are expected to fulfill the exact same role as FT ASMs, typically working close to the same hours per week, however are paid significantly less - Employees are terrified to approach HR with their concerns because historically whenever this has been done the result is that no repercussions are brought on the DM or SM being accused of inappropriate behavior, but rather the reporting employee suffers being subject to aggressive, rude, confrontational backlash by that SM or DM