Pros
Toptal employs dozens of intelligent, hard-working individuals. There have been some legitimate operational improvements made over the last few quarters.
Cons
This review is submitted in good faith and reflects my honest perspective and individual observations as a former employee. It is intended for informational purposes and should be viewed as an expression of opinion protected by law.
Leadership in the SMB segment lacks the sales-specific experience necessary to lead a high-performing org. Currently led by those with Operations backgrounds, the department lacks the sales coaching, training, and strategic direction that a seasoned CRO or Sales VP would provide.
Career advancement is virtually non-existent for SMB reps, regardless of performance. Furthermore, compensation is stagnating; management has stated that raises are withheld due to "uncapped commissions," yet they have simultaneously replaced revenue-sharing on Professional Services deals with smaller spot bonuses. This actively disincentivizes reps from pursuing high-revenue deals.
Communication is also a missed opportunity. Beyond automated jokes in Slack channels and a brief quarterly All-Hands, there is very little meaningful interaction or recognition of the reps' achievements from senior leadership.
