Awful Experience - Anonymous employee Toast Inc Employee Review

1.0
4 Aug 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO and Cheap Cobra.

Cons

Arrogant, toxic, and unqualified leadership that operate as dictators under the guise of “high standards”. This company claims to promote DEI, but have no idea the meaning of any of those words. There is no diversity, equity, or inclusion from my perspective. Sit down. Shut up. Be under 40. That’s their unofficial motto. No asking questions. Everyone has the right to unilaterally remove themselves from a hostile situation, even if the offender’s title means they are a manager. Unfortunately, Toast does not respect that right. I am proof that documented high performers with nothing but positive feedback from management and peers will be eliminated if they fail to fall in line and drink the burnt orange kool-aid. The entire experience was a con from a misleading recruiting process, the poor “leadership” of the executive and senior executive on power trips, to other leaders who see the issues, agree in private about the issues, and refuse to speak up. The disrespect of these “leaders” is absolutely astounding. A senior “leader” who doesn’t speak to their team, is consistently late for meetings, no shows meetings, and cancels meetings last minute is a disrespectful and unqualified “leader”. I can sleep at night knowing I have a decades long career with nothing but positive feedback about my respectfulness and professionalism, and know that I conducted myself in the same manner at Toast. Read the other reviews and you’ll see a theme. The CEO seems to be siloed and either has no idea or doesn’t care about morale. There’s zero opportunity to anonymously provide feedback and I am proof that the feedback that is provided with a name behind it ends poorly. Read the Reddit thread another reviewer mention. Happy to have gone gluten free and be done with this stale company. My only regret is not trusting my bubbling gut and avoiding gluten altogether.

Explore other reviews about Toast Inc

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
1mo
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Cons

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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