Career Jumpstarter - IT Support Technician Titan Technologies (FL) Employee Review

This is a great company to build onto your skillset and advance your personal career path. Since I’ve been here there has been an emphasis on continual learning/training and performance improvement through annual reviews with mid year check-ins. The managers are involved and supportive at the mentorship level, not just tasking and compliance issues. Work-lifestyle balance is good, never had any issues with taking PTO or getting resources to fill in gaps with tasking. Individual creativity is valued, and active cross-team collaboration broadens your project exposure while accelerating professional growth.

Complexity of some systems and processes take a bit to get familiar.

Commutative and understanding leadership. Clear objectives for employees. Good training and lots of opportunities to learn, practice, and ask questions. Good benefits and PTO for regular non contract employees.

Low pay. Almost $10 less an hr on average for similar positions. Misleading recruiters make the job seem less intensive than it is. High call volume low ACW between calls. Long path to non contract employment and probably even longer till market average pay. BLACKOUT DATES - almost 6 months of the year limited or no time off allowed or approved. Not for me, I knew I was going to quit day two of training but I still gave it a 3 month try. Just way too many better options out there available.