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Thermo Fisher Scientific

Engaged employer

Thermo Scientific replaces all service management. - Senior Service Engineer Thermo Fisher Scientific Employee Review

3.0
22 Mar 2009
Recommend
CEO approval
Business outlook

Pros

The pay scale is definitely fair, especially for the industry. The benefits package is slightly expensive but coverage is good. Thermo matches dollar for dollar on 401k up to 6% which is not as common as it used to be. Their stock purchase plan is nice.

Cons

Service management doesn't understand service and can't stay with the same philosophy for more than a year. They are metric driven and micro-manage their service group to the point of sabotaging their customer satisfaction. Field service personnel feel compelled to not report hours or stretch work out to keep overtime to a level that keeps response time for customers too high.

Explore other reviews about Thermo Fisher Scientific

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and work life balance

Cons

Alot of corporate restrictions in development for security reasons

1.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you're stuck in the Greenville area for some unfortunate reason, it's a job.

Cons

This place is functionally a mafia. The same rotating cast of "old head" people that have been at the site for decades watches each other's backs, and overworks everyone else. God help you if you're actually capable or smart, because they will overload you as much as possible, while ensuring that they, and their pals, do as little as possible. They really have no concept of capacity management at all. There is no math, metrics, or even mild logic that goes in to how they define R&R or distribute work. No one really knows how to do anything at all. Things that sound simple, like shipping a sample for instance.. Well, clear your afternoon. It doesn't help that all of their systems are completely antiquated. I should also note that you won't get any support on anything really, from training to execution. No one wants to be here, and it's so obvious. The place looks and feels like a prison because it is. It doesn't even pay that well compared to other pharma companies! That barbed wire isn't there to keep people out, it's to keep them in.

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