Good to Bad - Anonymous employee TherapyNotes Employee Review

Abysmal communication, management, and structure within the Marketing, Sales, and Customer Success Department. Erratic and preposterous decisions are constantly being made and obvious solutions to problems are overlooked. Terminations are handled coldly and unprofessionally. Such as over the phone instead of in person. What's worse is, the real reason a lot of people are let go is that a certain manager butts heads with or feels threatened by other employees, so he points towards "performance" as a reason to justify the termination. Despite the fact that this manager has recently given a raise to the employee he has terminated. In some cases, this manager finds legitimate problems that effectively mask his true intentions. In other cases, he isn't able to do so and it's clear to everyone besides the CEO that he is only firing people to protect himself. Feedback is requested but employees are reluctant to provide it due to the fact that management is defensive, easily threatened, and doesn't act upon it anyway. Low PTO. Multiple service outages occurred in the past which had affected numerous customers and their businesses which made everyone worried about the future of the company. TherapyNotes is falling behind its main competitors in terms of software functionality. It is apparent that management has become increasingly concerned with saving money and less concerned with the work environment. The CEO is often tactless and disrespectful when speaking with employees and even with clients publicly. The Customer Success team is underappreciated despite the fact that they are responsible for the company's most prominent value proposition.