LTM-XFINITY BP Retailer : (Let’s Talk Mobile, NE Division) - Retail Sales Consultant The Revenue Optimization Companies (T-ROC) Employee Review

To start this off, I want to inform anyone looking to work in this specific division of TROC, the best part has to be the rewarding feeling it is to help out the customers of Xfinity. With the notation that isn’t an unreasonable/blatantly rude/possible fraud risk exceptions of customer. As well as the job is easy to learn if you’re even moderately tech savvy, pays great commission & pays well @ their hourly rate too. Then to revisit those above stated “trouble customers”, even when that comes up, just make sure to kill them with kindness & do all you can to resolve their issue. As well as, always make sure to inform all your customers they get surveys which is a 1-10 Scale you’re lightly graded on, but it will say XFINIT Y so unless you tell them it’s about you they usually don’t know that a majority of the time. Other than those few notes, overall it a great job with great support, benefits, and compensation. Along with an amazing support network, from your personal store team leaders, all the way to the many different areas of support form there included Employee Assistance Program.