11mo
First and foremost, we’re sorry that your experience at the Refinery was challenged, especially if you raised these concerns during your tenure. We work hard to make everyone on the team feel supported and heard, and we appreciate you sharing your perspective.
Time tracking is not, and has never been used as a tool against our team’s efforts or time taken, rather to help us understand how to run the business sustainably in a tough economic environment. The process isn’t perfect, though, and there’s no doubt it can still be a frustrating part of the day. We’re open to ideas on how to make it less disruptive.
Losing the teammate who led our DEI efforts was painful. That decision was part of a larger restructuring and not a reflection of our ongoing commitment to DEI. But we recognize that it sent a mixed message, and we know there’s more we need to do.
We believe that offering flexibility around where and how people work allows them to build the kind of life that suits them best. We do our best to bring people together, virtually and in person, but that fabric relies on each person choosing to participate. We believe those who do, feel it.
As for the trusted team who split off, that was a mutual decision and done with care for everyone involved. It truly came from a spirit of positivity and support, and we continue to celebrate and collaborate with them whenever we can.
Lastly, regarding our promotion process, we hear you - it may feel like some people aren’t getting their shot as quickly as others. We absolutely promote based on merit, and we also look at how each move impacts the broader team. You’re right: being both supportive and inclusive is critical to our success.
We know there’s work to be done, and we’re grateful you took the time to flag where you felt we were falling short.
