Don't overlook the glass door reviews like I did - Luxury Manager The RealReal Employee Review

2.0
21 Sept 2021
Recommend
CEO approval
Business outlook

Pros

1. higher salary ($60,000 base) than most fashion roles if you really want to be in the fashion world 2. "growing" fashion company 3. job security 4. takes employee health seriously 5. Diversity 6. Benefits are pretty good 7. work life balance if you are willing to not hit quota

Cons

1. Very hard to hit quota to get any commission - the base is minimal especially in SF with all of the taxes 2. Heavy lifting - I am a college athlete and this role feels like I am working at a moving company 3. Consignors treat me like a cleaning lady 4. Does not know how to scale properly / very unorganized internal structure -- This is their #1 fault and the reason people leave because of burn out, and why consignors are so angry because the communication during consignment process is unorganized 5. Always hiring because the time one person stays in the role is very short 6. I don't enjoy the in-home experience - it does not feel like i am in a corporate role 7. No internal growth opportunities/ career opportnities so if you are passionate about just this role then take it but if you are looking to grow internally and in your career then definitely look elsewhere 8. if you want a work life balance AND want to hit your quota / commission it wont happen

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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