Horrible culture and company politics - Inside Sales The RealReal Employee Review

1.0
29 Aug 2014
Recommend
CEO approval
Business outlook

Pros

Interesting business model, solid marketing strategy

Cons

Re-located to the bay on my own dime for what I thought would be a higher paying with commission position with room for growth and wound up being put in the warehouse to assist the individuals with the job I initially applied for, for very low pay. Apparently the company favors individuals who love and possess high-priced designer items over those with education, industry-specific experience and high work ethic like myself.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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