Pros
Great dynamic among the coworkers.
Cons
The Image Center comes off as a high-end med spa in Orange County when really it is operated like a low-end clothing store. There is no real management or HR team. It is micromanaged by one person who recently became co-founder and decisions are masked as tasks for other staff to do her dirty work. Management disguises their lack of benefits of insurance, 401k, PTO by highlighting free food (that is provided by our reps), free injections (if you are used for training), and reduced prices on products and other services. It is a luxury to have a proper lunch or break. We are constantly reminded that we are replaceable and injecting patients is "brainlessly easy, a monkey can do it". Management demands loyalty and open communication but cannot reciprocate the same to staff. They have no regards to patient care and staff's well-being. Complaints by staff or patients are repeatedly ignored for months. Management will only respond to complaints if legal action is brought up or if it defaces their image on Instagram or Yelp. Their only priority is closing/upselling their services (whether you are a candidate or not) even if it meant giving away free products, reducing costs for dirt cheap, or squeezing into an already overbooked schedule --cutting into a nurse's lunch time. The doctor does not see his patients, besides the day of surgery or unless patient demands to see doctor prior so consultations and assessments are not properly done. Post-ops are seen by basically anyone from the team besides the doctor himself. New nurses begin injecting patients after one training and front desk are providing Hydrafacial, microneedling, and Emsculpt treatments when they are not certified or legal to do so. My only regret was working for as long as I did and believing changes will be made for a bright future.