Case Management Analyst - Case Management Analyst The Cigna Group Employee Review

4.0
6 Jul 2022
Recommend
CEO approval
Business outlook

Pros

Cigna is a financially sound insurance company. Loved that I had the ability to work from home with my department. Some mgrs were flexible when I needed to take time off for MD appts/children appts.

Cons

Leadership are so disconnected from the front line employees and make decisions without the knowledge, skills, or experience to do so. The only reason any of us stayed so long is because of the time off/PTOs and work from home was hard to match. It's very hard to get promoted with this company. Lots of micro-managment in the corporation. Could barely get up from the desk to use the restroom or stretch because we were timed for our cases and every min. of that day is important to complete our medical reviews. This had caused a lot of stress for me and many others. Upper Management set unrealistic goals in the medical managment dept that I worked for.

Explore other reviews about The Cigna Group

5.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company with great benefits.

Cons

Pay raises are yearly but not significant.

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The Cigna Group Response
2mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
4.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
1w
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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