Pros
At HPB FET, SoecialOps etc we were all well supported by TLs, GL and Mgr. All agents were courteous and helping one another too although we were all working from home. Amazing cordial working relationship. :)
Cons
Nightmares started once we were called back to HBF offices for trainings. Up n down the lifts we were asked. No cleaner or office support! Full dustbins, nothing at the pantry and worst no water dispenser replenished. Told to be squeezed into a small miserable conference room and also 'come closer, come closer' in the open space office shared with about 50 army guys. Totally no safe distancing!! Wahhhhhhh!! TL took off mask to cough in the conference room of about 15 of us!! Eeeeeeeeeeeeeee!! All used her laptop to try out live incoming calls one by one. Then the following week 3 of us confirmed C+ and some others having flu like symptoms!! Then project manager unsure of his project and pushed us to ask TLs. Then I was told to stay quiet whereby I and 2 other were just voicing out real issues of 'luring' us to office for training whereby prior to that trainings for FET were via zoom!! KPI of 40 calls per full shift instructed. Rushed us to end call with MOPs by Mgmt, mgr & TL of vaccination call centre! V nonsensical!! Very smart to not to include work from home in the contract! We were all responding to work from home advertisements in project success and career future. So you see: we all were using own laptops and headsets as per the very same advertisements!! We agreed to work from home with that miserable amount of salary then recently all forced to work from office with all sort of reason to justify. Added expenses are the transport fees and expensive food from Harbour Front area!! Total inhumane ways to treat outstanding performing employees. Whoever declined working from office were all given a letter to termination yet announced as resignation! Mgmt can assume human capital is plenty in this country ya?! Please ask and check within yourself how much per hour you self service from each and every staff?! We are proud to serve the nation in this little contrrbuting manner yet the company took almost half our hourly pay as their profit and perhaps to its shareholders!! Cut throats the mgmt is!!! Remember there is our GOD watching your actions as well as your intention/ agenda!!