Pros
- WFH arrangement - Easy to apply for leave
Cons
- Agents are often tasked with new tasks without prior instruction and training - The amount of work that is tasked to you does not justify the pay - Lack of communication between management and staff - Work responsibilities are ambiguous - Not respecting working hours (Still getting texts past work hours) - No pay increment and no increase in the number of annual leave as well even after working for a year and we know that they are earning a lot of money as they are getting numerous projects from the government. - Extremely toxic work environment where the boss has said things like:" If you are not happy to work here you are free to quit. We have a lot of people who want to join" - The company changes the terms of the contract without informing