Dishonest and Poor Leadership - Customer Service Telgian Employee Review

1.0
21 Sept 2016
Recommend
CEO approval
Business outlook

Pros

The associates are all very cordial and team oriented!!

Cons

Upper Management is very dishonest and lacks integrity. Totally disconnected from the core of the business Customer Service! No concept of team from management and treat all employees with disrespect. Culture has gone to worst I have ever seen within a company!! Underpay all associates and expect more from them without consideration of fair compensation

Explore other reviews about Telgian

5.0
7 May 2025
Recommend
CEO approval
Business outlook

Pros

-Great work and family environment - Able to gain a lot of Fire safety knowledge to build a career off of -Work from home day -Fun company events and monthly food provided -always room to grow if you put your mind to it -great hours most position leave by 3pm or sooner to get home to family - Management was always there to help -senior management , presidents and CEO all super friendly and easy to talk to -you do not feel like just a number - Be open to change it will all work out -overtime opportunities

Cons

- No Cons only reason i moved on is because I loved an hour away and the traffic and car time took a toll on me

1.0
25 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Frequent office festivities intended to boost morale

Cons

Client Impact: High account turnover due to poor training and lack of accountability directly affects customer satisfaction. Compliance Risks: Management routinely ignores accessibility requirements, which could expose the company to ADA-compliant accommodations. Productivity Issues: Leadership invests more in morale “events” than in staffing levels, leaving accounts under-supported. Reputation Problems: The company manipulates its image with staged positive reviews instead of fixing real problems. Hostile Work Culture: New hires are left unsupported, made to feel expendable, and often exit in weeks. Operational Instability: Poor payroll practices and mismanagement show a lack of financial reliability. Paychecks did not always clear on time. Training is practically nonexistent (1 day orientation + 1 day shadowing). Trainers and management are hostile, play favorites, and ignore new hires. Turnover is worse than fast food, accounts constantly lost due to poor leadership. Office is not handicap accessible; workstations are ergonomically unsafe. Documented medical issues ignored; request for temporary remote work denied. Fired instead of supported, then treated with open hostility. Belongings mailed to the wrong address out of spite. Positive reviews online are not trustworthy—written by insiders with something to gain.

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