Strong claims, weak fundamentals and High ambition, low execution - Service Desk Analyst Techys2u Employee Review

As an apprentice, I have received a lot of support from my colleagues. They have taken the time to teach me new skills and share their experience, which has helped me grow in confidence and knowledge. Everyone is patient, approachable and always willing to answer my questions. I recently went on my first site visit to deliver equipment, even though I only started driving to work a week ago. The team trusted me to represent the company, which meant a lot and helped build my confidence. The company also gives the administration team opportunities to attend events such as business expos, allowing us to network and represent the company professionally. This has helped me develop my communication skills and feel more involved in the wider business. Overall, the environment is positive, encouraging, and supportive.

There are no major negatives, but during busy periods it can sometimes feel slightly overwhelming while still learning. However, the team is always supportive and willing to help during these times.

The company has a genuinely friendly and supportive working environment. Being a small team with an open office layout lets everyone interact constantly, which helps build strong work relationships and makes collaboration easy. There are regular staff events, celebrations for birthdays, and frequent recognition i.e. bonuses, vouchers and team lunches. There is also regular salary reviews based on performance and government guidelines. There are also many benefits such as additional day off for your birthday, Health insurance etc. There is a strong focus on personal growth and development. Around half of the current workforce are completing apprenticeships at different levels. You are told honestly about your successes and your areas for improvement. Not everyone finds this feedback easy, but it is always delivered with the intention of helping individuals grow and become the best they can be. There are plenty of documented processes in place (even if not everyone always chooses to use them), which clearly outline procedures from setting up computers through to what to check before going on a site visit. If you have a genuine passion for IT, there are vast learning opportunities at Techys2u. Ultimately, you get out what you put in - people that are motivated and proactive will excel. Management is understanding and flexible when communication is open and honest. They are willing to accommodate requests wherever possible, but they can only address was is brought to them. Transparency is valued, and concerns are taken seriously when communicated properly. There are quarterly meeting held for all staff to have there say openly but also regular 1:1's were issues can be discussed more privately.

No onsite parking - although it does help get your steps in. Working in IT, particularly within an MSP, isn't for everyone. It can be fast-paced and at times stressful, with workloads fluctuating quickly. As it is a small team, it is difficult to hide if you are not pulling your weight. Development and progression are largely self-driven. If you are not motivated to take ownership of your own growth, you may struggle to succeed in this environment. The ticketing system is somewhat outdated, although it is currently being recoded, so this should improve very soon.