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      Stressful Environment - Service Desk Specialist Tangoe Employee Review

      2.0
      25 May 2021
      Service desk specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      The Job was laid back when I joined.

      Cons

      The Job was laid back when I joined. But the tables turned last year when we started WFH. I have been working here for 3 years with no Salary Raise. The job is really stressful. They want agents to take calls and live chat and work on email cases assigned within SLA. The call script doesn't make sense most of the time. but we still have to follow them. The Management in Bangalore just blindly follows the rules set up by their superiors in the U.S and doesn't even care about their employee's physical and mental health. Can't wait to leave this place.

      avatar
      Tangoe Response
      5y
      Thank you for taking the time to share your comments. The transition from the terrific office tower in Bangalore to WFH because of the pandemic has overall been successful, but there are some employees that have found it to be a more difficult adjustment. Tangoe has many resources available to help our employees with remote work. If you need assistance, please look at the resources listed on the Employee Portal, speak with your manager, or ask local HR for help.

      Explore other reviews about Tangoe

      5.0
      13 Jan 2026
      Senior consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Culture and team to work

      Cons

      Not enough insight into leadership

      3.0
      27 Feb 2026
      Product lead
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people throughout the company. Very positive attitude and culture in the face of being a corporate turnaround at the time. And very capable people. Thoughtful leadership. Supportive Private Equity owner.

      Cons

      Exec leadership and PE owner consistently oversimplified and didn't really understand the underlying challenges of the business, the initiatives, the customers, and product dynamics, and therefore consistently set incorrect goals and OKRs, and just thought about the business incorrectly.

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