11 Oct 2018
TWIA Response
7yThank you for writing. It takes courage to give candid feedback like this. Having been with us for more than five years, I can only assume you know how much our employees mean to each other and the Association. While I can’t go into detail, what I can tell you is that we hear you. Survey results and comments are not being ignored. The fact is that we have just completed an enormous technology replacement project and it has taken a toll on everyone – those in IT most directly. The last thing we want is for the hard work you have put in to result in burnout and the loss of a valuable employee. It is true some employees have chosen to leave. Losing employees, even great employees, is sometimes natural during a big organizational change. We do still have an outstanding, talented IT team. As an organization, we have all pushed through together and completed this project. There is no doubt that we will have much to review and learn once it is completed. I hope you choose to stay with us as we grow from this experience and continue to improve our culture.