Worst company I have ever worked for. First this is a BPO which means they are a jack of all trades; master of none. I am an insurance agent and I was hired to be an agent for USAA who they have a contract with. I enjoyed interacting with USAA members particularly the seniors who helped build the company and the brand. Everything on the TTEC side was an absolute train wreck. Management is inept and very insecure. This place is a living example of the Peter Principal where people are elevated to their level of incompetence. It's hard having idiots micro manage everything you do. This is the kind of place where you quickly become unpopular if you question anything and unfortunately with the poor management you are constantly questioning everything. If you have a brain and can think for yourself this is not a place for you. TTEC is a clown car plain and simple and it's stunning how a company like USAA can contract with them and entrust their brand to them. Now if you do become unpopular with management they will never approve any PTO, they will never grant schedule changes and they will not allow you to switch your break and lunch times. They lie about raises so you can forget those. They have something called Pay for Performance (P4P) which is an absolute joke. On average only 12% of agents qualify for this and that is by design. When you do qualify it is a rather anemic monthly bonus e.g. $300 dollars. These people will screw with you all day long if you don't play their game. Finally I decided to leave and decided to have some fun with management before doing so. For the last two weeks I did nothing that they asked of me and it was absolute joy disrespecting them the same way they disrespect their employees. If you are offered a job at TTEC I suggest that you run the other way as quickly as possible.
