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      TTEC

      Engaged employer

      TTEC reviews

      TTEC Canada Prioritizes Business Over Employee Well-Being - Operations Team Leader TTEC Employee Review

      2.0
      16 Apr 2025
      Operations team leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Steady Employment – Provides a stable job opportunity with consistent pay. Industry Experience – Good way to gain customer service and call center experience, especially for those early in their careers. Work From Home Option – Some roles offer remote work, which can be a convenience depending on the position.

      Cons

      Limited Growth – Career advancement opportunities may be minimal, making long-term progression challenging. Low Pay – Compensation might not be competitive compared to similar customer service roles in Canada. Work-Life Balance Issues – Shift schedules and workload can sometimes make it difficult to maintain a healthy balance.

      avatar
      TTEC Response
      1y
      Thank you for sharing your experience and for your years of service at TTEC. We’re glad you found value in the stability, industry experience, and remote work options. We acknowledge your concerns and take feedback like this seriously as we continue working to improve how we support our people, especially during important life events. If you would like to share more about your experience, please visit www.ttecwehearyou.com

      Explore other reviews about TTEC

      5.0
      30 Apr 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      19 Jun 2026
      Patient support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      1d
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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