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      TTEC

      Engaged employer

      TTEC reviews

      Just a number - Customer Service Representative TTEC Employee Review

      4.0
      5 Feb 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The hiring process at TTEC is swift and straightforward. Additionally, the remote work setup provided a positive experience.

      Cons

      During my time at TTEC, I was part of a project where many colleagues, including my manager, were let go. Despite assurances of new opportunities on a different project with priority for us, the promised start date was consistently pushed back for weeks. Unfortunately, the position was officially denied two months later. This uncertainty and broken promises had a significant financial impact, and it's unclear if this is a broader issue at TTEC or a unique experience.

      Explore other reviews about TTEC

      5.0
      30 Apr 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      1.0
      15 Jun 2026
      Customer service advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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