Exceptional Company for Career Growth and Fulfillment - Operations Manager TTEC Employee Review

5.0
11 Oct 2023
Recommend
CEO approval
Business outlook

Pros

I have had the privilege of working as an Operational Manager at TTEC for several years now, and I couldn't be happier with my experience. This company is a shining example of what a workplace should be, and it has been instrumental in shaping my career and personal growth. From day one, I was impressed with the company's commitment to fostering a positive work environment. The culture at TTEC is truly exceptional. Teamwork and collaboration are not just buzzwords here; they are the driving forces behind our success. The leadership team and colleagues are not only supportive but genuinely invested in each employee's growth and development. As an Operational Manager, I have had the opportunity to work on diverse projects that have challenged and enhanced my skills. The company encourages innovation and provides the necessary resources to explore new ideas and implement them effectively. This level of trust and autonomy has made my work deeply fulfilling, and I look forward to each new challenge. TTEC places a strong emphasis on professional development and growth. There are numerous training and skill-building programs available, and I have personally benefited from these resources. The company is also committed to promoting from within, which is a testament to their investment in their employees' futures. The benefits and compensation package at TTEC are competitive, and the company's commitment to work-life balance is evident in its flexible scheduling options. This balance has allowed me to maintain a fulfilling personal life while excelling in my career. Furthermore, the sense of purpose and community engagement at TTEC is outstanding. The company actively participates in various philanthropic initiatives, making me proud to be associated with an organization that truly cares about making a positive impact in the world. In conclusion, I cannot speak highly enough about TTEC. As an Operational Manager, I have found my home here. The culture, opportunities, and overall atmosphere make it an outstanding place to work. I am grateful for the experiences and growth I've achieved at this company and look forward to a long and fulfilling career here. If you're looking for a company that values its employees and invests in their success, I wholeheartedly recommend TTEC.

Cons

No Cons except of some extra meal vouchers that could be given to employees

avatar
TTEC Response
2y
We appreciate your glowing review of your time with TTEC! We wish you the best in your career and always welcome you to apply at www.ttecjobs.com for opportunities when you may want to return to the TTEC family.

Explore other reviews about TTEC

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance great people

Cons

Nothing really. Great pay the people are nice

1.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The opportunity to work remote is the only pro.

Cons

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
TTEC Response
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
See reviews by: Helpful|Rating|Date|All