Pros
eLoyalty is one of the few companies where you can get entry level VoIP experience. Benifits and compensation where inline or higher then most companies in the field. Handful of very knowledgable engineers who are able and willing to train less savvy junior engineers. Smaller company feel with and tight knit community. Sales was good at their job.
Cons
The biggest problem with this company is not their contact center managed services, but with their BAMS group. They continue to pump big money into development without any suitors for the product which puts a huge strain on the other divisions. Career advancement is practically non-existant as formal training opportunities are few and far between which was the ultimate reason for me leaving. Also if you are not part of the good 'ol boy eloyalty group you have particularly zero chance of advancing. Most of the "in" group knows each other from past employment at other companies (mainly first USA or Capital One) and conspire to either make things good for you or very difficult to try and force you out voluntarily. Particularly all members of managed service are under surveillance of what websites they visit, personal calls, or even socializing with the wrong members of CCMS can get you in hot water. Which makes the mgmt. seem very petty.
