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      TTEC

      Engaged employer

      TTEC reviews

      No room for growth//low pay - Anonymous employee TTEC Employee Review

      1.0
      24 Nov 2014
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, make lots of friends

      Cons

      Pay in not equal to amount of work they want you to do. Been there a year. They used to have pay for performance but the cheap client took that away and increased the work load and expectations. Rely on customer surveys as a measure of how an agent is doing. However the client has some screwed up policies and not matter how much you try to please the customer you cannot and they take it out on you in the surveys, which can be used to write you and make you look like a bad agent even though you are doing your job

      Explore other reviews about TTEC

      5.0
      21 Jun 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      8h
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      2.0
      19 Jun 2026
      Patient support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      8h
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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