Not worth the stress or the drama - DBS Tech Support TTEC Employee Review

1.0
12 Oct 2018
Recommend
CEO approval
Business outlook

Pros

Nice break room, convenient location

Cons

Pay is less than own/operated offices, which is to be expected, but is also less than other branches in the same campaign doing the same job. They sell you during training on streets seemingly paved with gold, but when you're on the floor it's a different story entirely. Management do not care about people, just production. People get write ups and disciplined for being sick or even being hospitalized. In the past, the AC has failed multiple times and so have all the toilets in the building. They simply brought in porta-pottys to the parking lot, room temp water and hand sanitizers and told us to get back to work. Employees get fired for no reason, left and right and they only use fear to motivate. They are unable to provide a clear and concise unified message on what employees are required to do performance wise, leaving the hourly workers floundering in the dark trying to figure out what they are required to live up to before they are fired. Promotions are based on favoritism, not tenure or experience or even knowledge of the products. They have even bragged about using illness to weed out people for advancement, saying that being sick tomorrow will jeopardize a possible promotion months or years from now. They force you to clock out to use the restroom, and will write you up for being 30 seconds over break time, even when it is the fault of the company for using poor quality time clocks. If possible to rate a negative star on the work/life balance, I would.

Explore other reviews about TTEC

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
1w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
2.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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