Google Program or Call Center? - Account Strategist TTEC Employee Review

The metrics you are held to constantly change. I could think I have all of my ducks in a row and next week management comes through to say that a different metric is added or changed. Management is trying their best to balance the requirements from Google and the requirements from ttec, but at the end of the day, it is all numbers. Nobody will have a long career here because the client is a numbers focused company and if you have low numbers they can request to have you removed from the program.